Returns Policy

Return and Refund Policy

Last updated: June 5, 2026

1. Return Window We accept returns within 7 days of delivery. Requests made after 7 days will not be eligible for a return or refund.

2. Eligibility To be eligible for a return, items must be:

• In their original condition (unplayed, unopened, or in the same condition as received for used/vintage items)

• In original packaging where applicable

• Accompanied by proof of purchase

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3. Return Shipping Customers are responsible for return shipping costs. We recommend using a trackable shipping method — The Vinyl Universe is not responsible for returns lost in transit.

4. Restocking Fee All approved returns are subject to a 15% restocking fee, which will be deducted from your refund.

5. Final Sale Items Only Used Vinyl are final sale items — all other products in our store are eligible for return within the 7-day window, subject to the conditions above.

6. Refund Process Once your return is received and inspected, we'll notify you by email. Approved refunds are processed within 5–7 business days to your original payment method, minus the restocking fee.

7. Damaged or Incorrect Items If you received a damaged or incorrect item, contact us within 7 days of delivery. We'll cover return shipping and send a replacement or full refund at no additional cost.

8. How to Initiate a Return Email us at support@thevinyluniverse.com with your order number and reason for return. We'll provide return instructions within 1–2 business days.